Redesigning how work gets done is a way to dramatically improve the operation of an organization, and a way to make sure that the focus of the business or organization is on its customers. Sometimes new work or a line of business is created thus new work processes also need to be built. Other times work processes need attention because they are broken, out of date or ad hoc.

Although the steps vary depending on the particular process, the above diagram shows the methodology The Walker Company uses to help organizations navigate through operational change.

Key stakeholder involvement is a crucial part of our improvement methodology. Those who will be asked to do their work differently must be involved. Staff from every level of the organization has valuable perspectives to contribute. The Walker Company works with the organization’s leadership to bring the right representative group of people together to document the current process, identify problems, analyze data and draft an implementation plan for a new process. Throughout the improvement project, iterative conversations continue with the groups that will be crucial to implementation success.

Changing how business is conducted dramatically impacts the people who work for your organization. The Walker Company works with an organization’s leadership to identify the cultural changes necessary to successfully implement operational change. Using a variety of high-involvement strategies, The Walker Company invites all levels of the organization to contribute to the improvement project.